These Terms of Use constitute a legally binding agreement between you and FranchiseZRM, Inc. By accessing or using the ZRM platform — including any demo, trial, or paid subscription — you confirm that you have read, understood, and agreed to these Terms. If you are entering into this agreement on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms, do not use the service.
These Terms cover how you may use the ZRM platform — including your obligations as a user, what we're responsible for, and what we're not. They distinguish between demo access and paid subscriptions, address how franchise operational data is handled, and explain the process if either party needs to end the relationship.
This is a B2B agreement. ZRM is sold to and used by franchise headquarters organisations, not individual consumers. The terms reflect that context.
The following defined terms are used throughout these Terms of Use. Understanding them upfront avoids ambiguity in the sections that follow.
By accessing or using ZRM — including requesting a demo, activating a trial, or commencing a paid Subscription — you agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms set out in an Order Form or Service Agreement that has been executed between you and FranchiseZRM, Inc.
Where these Terms conflict with the terms of a signed Order Form or Service Agreement, the Order Form or Service Agreement takes precedence to the extent of the conflict.
Organisational acceptance. If you access or use ZRM on behalf of a franchise headquarters organisation, franchisor entity, or other business, you represent and warrant that you have the legal authority to bind that organisation to these Terms. Your acceptance of these Terms constitutes acceptance on behalf of the organisation.
Age and authority. By accepting these Terms, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
Continued use. Your continued use of ZRM following any update to these Terms constitutes acceptance of the updated Terms, subject to the notice provisions in Section 15.
ZRM is a software-as-a-service platform built for franchise headquarters organisations. It is designed to support the operational, financial, and compliance functions of franchise networks by providing a unified workspace organised around the structure of the franchise relationship.
The ZRM platform provides the following primary capabilities, subject to the tier and configuration of your Subscription:
Not all features are available under all Subscription tiers. The features available to you are determined by your Subscription plan as set out in your Order Form or Service Agreement. FranchiseZRM, Inc. reserves the right to add, modify, or remove features in accordance with Section 8.
ZRM is designed exclusively for use by franchise headquarters organisations and their authorised business personnel. It is not a consumer product. Individual consumers, members of the public, and end-customers of franchise businesses do not have rights under these Terms.
To access ZRM, you must create an account using accurate and current information. You agree to maintain the accuracy of your account information and to update it promptly if it changes. Accounts registered with false, misleading, or incomplete information may be suspended or terminated.
Your account may include multiple Authorised Users (HQ staff, FBCs, sales team, leadership) and Franchisee Users (franchisees accessing the Zee Portal). You are responsible for: (a) ensuring that only individuals who are authorised by your organisation are granted access; (b) assigning appropriate role-based access levels within ZRM; and (c) promptly revoking access when an individual's authorisation ends.
The number of Authorised Users or Franchisee Users permitted under your account is specified in your Subscription plan.
You are responsible for maintaining the confidentiality of account credentials. You agree not to share login credentials between individuals, and to ensure each Authorised User maintains their own secure credentials. You must notify us immediately at [email protected] if you become aware of any unauthorised access to your account.
FranchiseZRM, Inc. is not liable for any loss or damage resulting from your failure to maintain credential security, subject to our obligations under applicable data protection law.
Your organisation must designate at least one Account Administrator with authority to manage users, approve integrations, and act as the primary point of contact for billing and compliance matters. You may designate additional administrators as permitted by your Subscription plan.
Subject to these Terms and your Subscription plan, ZRM is licensed to you for the following purposes:
You agree not to use ZRM for any of the following purposes:
Where you configure ZRM to connect to Integrated Systems (third-party POS, accounting, or payment platforms), you represent that: (a) you have the right to grant ZRM read-only API access to those systems; (b) the access granted is limited to revenue data necessary for royalty calculation; and (c) your use of such integrations complies with the terms of service of the relevant third-party platform.
FranchiseZRM, Inc. is not responsible for the availability, accuracy, or completeness of data supplied by Integrated Systems, or for any failure, interruption, or change in a third-party platform's API that affects data retrieval.
ZRM, including its software, design, user interface, documentation, algorithms, franchise tree data model, royalty calculation engine, and all other components, is the exclusive intellectual property of FranchiseZRM, Inc. and is protected by applicable copyright, trade secret, patent, and other intellectual property laws. These Terms do not grant you any ownership rights in ZRM.
Subject to your compliance with these Terms and payment of applicable fees, FranchiseZRM, Inc. grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use ZRM solely for your internal franchise headquarters operations during the term of your Subscription (or Demo Access period, as applicable). This licence terminates upon expiry or termination of your Subscription.
You retain all ownership rights in Customer Data. By using ZRM, you grant FranchiseZRM, Inc. a limited licence to access, process, and store Customer Data solely to the extent necessary to provide the Platform services under these Terms. We do not claim ownership of Customer Data, and we do not use it for any purpose other than service delivery, as described in our Privacy Policy.
If you provide feedback, suggestions, or ideas about ZRM, you grant FranchiseZRM, Inc. a royalty-free, perpetual, irrevocable licence to use that feedback to improve the Platform without any obligation of compensation or attribution. Feedback does not include Customer Data.
The FranchiseZRM name, logo, and product names are trademarks of FranchiseZRM, Inc. You may not use them without our prior written consent. Nothing in these Terms grants any licence to use FranchiseZRM's trademarks.
Our collection, use, and handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using ZRM, you acknowledge and agree to the practices described in the Privacy Policy.
To the extent that Customer Data includes personal data (as defined under applicable data protection law), FranchiseZRM, Inc. processes such data as a data processor on your behalf, in accordance with your instructions as set out in these Terms and any applicable Data Processing Agreement (DPA). Where a DPA is required by law and has not been separately executed, contact us at [email protected] to arrange one.
Customer Data processed by ZRM may include sensitive franchise operational information — including franchisee agreement terms, royalty obligations, revenue figures, and FBC field activity. You are responsible for ensuring that your collection and submission of this data through ZRM complies with applicable law, your franchisee agreements, and any relevant disclosure or consent requirements.
FranchiseZRM, Inc. does not use franchise operational data, revenue data, or royalty records for any purpose other than providing the contracted service. This data is not shared with third parties for commercial purposes, used for advertising, or used to train machine learning models.
You represent and warrant that: (a) you have the legal right to submit Customer Data to ZRM; (b) where Customer Data includes personal information about franchisees or their personnel, you have obtained any consents required under applicable law; and (c) the submission and processing of Customer Data through ZRM does not violate any third-party rights or applicable law.
We aim to maintain high availability of the ZRM platform. Uptime commitments, if applicable, are set out in your Order Form or Service Agreement. In the absence of a specific SLA, we will use commercially reasonable efforts to maintain platform availability and address material service disruptions promptly.
We may take the Platform offline for scheduled maintenance. Where maintenance is planned and expected to cause material disruption, we will provide advance notice via email to Account Administrators or through an in-platform notification. We endeavour to schedule significant maintenance during low-usage periods.
FranchiseZRM, Inc. reserves the right to add, modify, or remove Platform features, integrations, or functionality at any time. We will use reasonable efforts to provide advance notice of material changes that affect existing workflows. We are not obligated to maintain any specific feature indefinitely.
ZRM's revenue integration functionality relies on third-party APIs. FranchiseZRM, Inc. is not responsible for interruptions in service caused by changes to, deprecation of, or unavailability of third-party APIs. We will use reasonable efforts to maintain integrations and notify you of material disruptions to connected systems.
The Platform is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or that defects will be corrected within any specified timeframe, except as expressly stated in a separate SLA.
When FranchiseZRM, Inc. provides a guided demo session or trial access to the Platform — including any access in which we model your franchise structure or run demonstration calculations — that access is provided solely for evaluation purposes. It does not constitute a commercial relationship, a commitment on either party's part, or a waiver of any terms in these Terms of Use.
Demo and trial access is non-transferable, may not be used for commercial operations, and may be revoked at any time by FranchiseZRM, Inc. without notice or liability.
Any data — including franchise structure, fee schedule configurations, or revenue figures — entered into the Platform during a demo session is for demonstration purposes only. We do not guarantee the persistence of data entered during demos beyond the duration of the session. Do not enter production-sensitive data into a demo environment without confirming storage and deletion arrangements with your ZRM contact.
Following a demo or trial, if you choose to enter into a paid Subscription, a separate Order Form or Service Agreement will govern that relationship. These Terms of Use continue to apply, supplemented by the Order Form terms. Demo access does not automatically convert to a Subscription.
Statements made by FranchiseZRM personnel during demo sessions — including representations about integration support, features under development, pricing, or timelines — are provided in good faith but do not constitute binding commitments unless expressly confirmed in writing in a signed Order Form or Service Agreement.
Subscription fees are as stated in your Order Form or Service Agreement and are subject to change upon renewal with reasonable advance notice. Current pricing information is available by contacting [email protected]. We do not publish pricing on the ZRM website as fee structures are tailored to network size and configuration.
Fees are invoiced in advance on the billing cycle specified in your Order Form. Payment is due within the period stated on the invoice. Overdue amounts may accrue interest at the rate permitted by applicable law, and access to ZRM may be suspended for accounts with materially overdue balances.
Fees are exclusive of taxes. You are responsible for all applicable taxes arising from your Subscription, except for taxes on FranchiseZRM, Inc.'s net income. Where we are required to collect taxes, they will be added to your invoice.
Unless otherwise stated in your Order Form or required by applicable law, fees paid are non-refundable. If you terminate your Subscription before the end of a billing period, you will not receive a refund for unused time in that period.
If you believe an invoice is incorrect, notify us in writing within 30 days of the invoice date. We will investigate and, if the dispute is valid, issue a corrected invoice or credit. Undisputed amounts remain due on the original payment terms.
ZRM's royalty calculation outputs are derived from revenue data supplied by Integrated Systems or submitted by users. FranchiseZRM, Inc. does not warrant that calculations are free from error, and is not liable for any royalty underpayment, overpayment, franchisee dispute, or regulatory finding arising from the use of ZRM's calculation outputs. You remain responsible for reviewing, validating, and acting on royalty outputs in accordance with your franchisee agreements and applicable law.
Nothing in these Terms limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless FranchiseZRM, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
We reserve the right to assume exclusive control of the defence of any matter subject to indemnification at your expense, in which case you agree to cooperate with our reasonable requests.
You may terminate your Subscription in accordance with the notice and termination provisions set out in your Order Form or Service Agreement. In the absence of specific provisions, thirty (30) days' written notice to [email protected] is required. Termination does not relieve you of payment obligations for fees accrued prior to the termination effective date.
We may suspend or terminate your access to ZRM: (a) immediately, if you materially breach these Terms and fail to cure the breach within 10 business days of written notice; (b) immediately, if we have reasonable grounds to believe your use poses a security risk or legal liability; (c) upon 30 days' written notice, for any reason, subject to providing a pro-rated refund of prepaid fees for the unused period.
Upon termination, your right to access ZRM ceases immediately. You should export any Customer Data you require before termination takes effect. We will retain your Customer Data for a reasonable period following termination to allow for export requests, after which it will be deleted in accordance with our Privacy Policy. Sections 6, 7, 11, 12, 14, and this Section 13.3 survive termination.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Where your Order Form specifies a different governing law, that specification takes precedence.
Before initiating any formal dispute process, you agree to contact us at [email protected] and provide a written description of the dispute. We will use good-faith efforts to resolve the matter informally within 30 days of receipt. Many disputes can be resolved at this stage without formal proceedings.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms — including the breach, termination, enforcement, or validity thereof — will be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in English. The arbitration will take place in Delaware or, by agreement, remotely. The arbitrator's decision will be final and binding, and may be entered as a judgment in any court of competent jurisdiction.
You agree that any dispute will be resolved on an individual basis and not as a class action, collective action, or representative proceeding. You waive any right to participate in a class action against FranchiseZRM, Inc.
Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute, without waiving the right to arbitration.
FranchiseZRM, Inc. reserves the right to update these Terms of Use at any time. When we make changes, we will update the effective date at the top of this page.
For material changes — those that meaningfully affect your rights, obligations, or the nature of the service — we will provide at least 30 days' advance written notice to the Account Administrator email on file before the change takes effect. Material changes include modifications to liability limitations, dispute resolution procedures, or data handling obligations.
For non-material changes — such as corrections, clarifications, administrative updates, or changes required by law — we will update the Terms without advance notice beyond updating the effective date.
If you object to a material change, you may terminate your Subscription in accordance with Section 13.1, provided you do so before the change effective date. Continued use of ZRM after the effective date of any change constitutes acceptance of the updated Terms.
We maintain an archived copy of previous versions of these Terms. To request a prior version for reference, contact [email protected].
For questions about these Terms of Use, billing, legal matters, or to exercise any of your rights, use the contacts below. We aim to respond to all enquiries within five business days, and sooner for urgent or security-related matters.
All legal, billing, account, and security enquiries are handled by our team. Use the most specific contact for your question — it gets you to the right person faster.